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Emergency telephone number

emergency callemergency numberemergency calls
111 (usually pronounced one-one-one) is the emergency telephone number in New Zealand.
An example of this was Auckland, New Zealand, before the introduction of 111 in the 1960s – the city had 40 exchanges, all with different emergency numbers, and finding the telephone number for the local exchange would require having to search through the city's 500-page telephone directory.

Masterton

Masterton DistrictMasterton, New ZealandMasterton District Council
It was first implemented in Masterton and Carterton on 29 September 1958, and was progressively rolled out nationwide with the last exchanges converting in 1988.
Masterton and nearby Carterton were the first towns in New Zealand to introduce the emergency number 111, in September 1958.

105 (telephone number)

105
About 870,000 111 calls are made every year, and the police introduced a new number (105) in 2019, to take non-urgent police calls away from the "111" service (see 105 (telephone number)).

Disappearance of Iraena Asher

Iraena Asher
A case that caused particular concern was the disappearance of Iraena Asher, who vanished in October 2004 after she rang the police in distress and was instead sent a taxi that went to the wrong address.
At 9 pm that evening, she called the New Zealand Police using the 1-1-1 emergency telephone number, expressing fears for her safety.

999 (emergency telephone number)

9999-9-9999 call
Familiar with Britain’s 999 system, he campaigned for the setting up of a universal emergency telephone number across the country.

New Zealand Police

PoliceNew Zealand Police ForceNZ Police
In mid-1957, a committee was set up to institute a common emergency number across New Zealand, consisting of the Post and Telegraph Department, the Police, the Health Department, and the Fire Service.
In 2004 and 2005, the police were criticised over several incidents in which callers to the Police Communications Centres, particularly those using the 111 emergency telephone number, received inadequate responses.

Carterton, New Zealand

CartertonCarterton DistrictCarterton District Council
It was first implemented in Masterton and Carterton on 29 September 1958, and was progressively rolled out nationwide with the last exchanges converting in 1988.

Telephone exchange

exchangescentral officeexchange
For the quarter of New Zealand’s then 414,000 telephone subscribers that were still on manual exchanges, one would simply pick up the telephone and ask the answering operator for the police, ambulance, or fire service by name.

Police

policingpolice forcepolice department
For the quarter of New Zealand’s then 414,000 telephone subscribers that were still on manual exchanges, one would simply pick up the telephone and ask the answering operator for the police, ambulance, or fire service by name.

Ambulance

ambulancesmedical carMilitary ambulance
For the quarter of New Zealand’s then 414,000 telephone subscribers that were still on manual exchanges, one would simply pick up the telephone and ask the answering operator for the police, ambulance, or fire service by name.

Fire department

fire brigadefire servicefire
For the quarter of New Zealand’s then 414,000 telephone subscribers that were still on manual exchanges, one would simply pick up the telephone and ask the answering operator for the police, ambulance, or fire service by name.

Auckland

Auckland, New ZealandAuckland New ZealandAuckland, NZ
Auckland, for example, had 40 telephone exchanges, and the telephone directory had 500 pages to search through to find the right number, although the separate emergency numbers for fire, police and ambulance in the main service area (e.g. Auckland, but not for not minor exchanges) were listed in bold on the first page.

Ballantyne's fire

Ballantyne's Department Store fireBallantynes fireBallantyne's store disaster
Following the 1947 Ballantynes fire in Christchurch, fire officer Arthur Varley was recruited from the UK to bring about a reform of the fire service.

Christchurch

Christchurch, New ZealandChristchurch CityChristchurch City Council
Following the 1947 Ballantynes fire in Christchurch, fire officer Arthur Varley was recruited from the UK to bring about a reform of the fire service.

New Zealand Post Office

Post and Telegraph DepartmentPost OfficeNew Zealand Post and Telegraph Department
In mid-1957, a committee was set up to institute a common emergency number across New Zealand, consisting of the Post and Telegraph Department, the Police, the Health Department, and the Fire Service.

New Zealand Fire Service

Fire ServiceDunedin City Fire BrigadeFire Brigade
In mid-1957, a committee was set up to institute a common emergency number across New Zealand, consisting of the Post and Telegraph Department, the Police, the Health Department, and the Fire Service.

Postmaster

postmistressPostmastersChief Postmaster
In early 1958, the Postmaster General approved the provision of the service using the number 111.

Pulse dialing

dial pulsepulse diallingpulse dial
With pulse dialling, New Zealand telephones pulse in reverse to the UK - dialling 0 sent ten pulses, 1 sent nine, 2 sent eight, 3 sent seven, etc. in New Zealand, while in the UK, dialling 1 sent one pulse, 2 sent two, etc. In the early years of 111, the telephone equipment was based on British Post Office equipment, except for this unusual orientation.

Telephone switchboard

switchboardswitchboardscentral switchboard
When a subscriber dialled 111 at either exchange, the call was routed by the automatic exchange onto one of three dedicated lines to the toll switchboard at the Masterton exchange (although the exchange connected calls automatically, long-distance (toll) calls still had to be connected manually through an operator).

Switchboard operator

telephone operatoroperatortelephonist
When a subscriber dialled 111 at either exchange, the call was routed by the automatic exchange onto one of three dedicated lines to the toll switchboard at the Masterton exchange (although the exchange connected calls automatically, long-distance (toll) calls still had to be connected manually through an operator).

Sawmill

saw milllumber millsawmills
Among the first 111 calls was a call for an ambulance after an accident at a sawmill, and call to the fire service after a rubbish tip fire in Carterton.

Rotary system

RotaryRotary exchanges
After the introduction of 111 in Masterton and Carterton, the service soon expanded to most major towns and cities, including from 1961 the main centres like Wellington, where the multi-exchange area included some pre-war Rotary exchanges.

SIM card

SIMSubscriber Identity ModuleSIM cards
Mobile phones do not even require a SIM card installed.

Spark New Zealand

Telecom New ZealandSparkTelecom
The Spark operator will then answer: "111 emergency, do you require fire, ambulance or police?".