Telemarketingwikipedia
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.
telemarketingtelemarketertelemarketerstelesalestelemarketing callstelephoneselling conducted over the telephonepolitical telemarketingTelefonmarketingtelephone surveys

Call centre

call centercall centrecall centers
Telemarketing may be done from a company office, from a call center, or from home.
Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Robocall

robocallrobocallsrobocalling
A recent trend in telemarketing is to use robocalls: automated telephone calls that use both computerized autodialers and computer-delivered pre-recorded messages in a sales pitch.
Robocalls are often associated with political and telemarketing phone campaigns, but can also be used for public-service or emergency announcements.

Retail

retailretailerretail store
The two major categories of telemarketing are business-to-business and business-to-consumer.

National Do Not Call Registry

Do Not CallNational Do Not Call RegistryDo Not Call List
The U.S. Federal Trade Commission has implemented a National Do Not Call Registry in an attempt to reduce intrusive telemarketing nationwide.
The National Do Not Call Registry is a database maintained by the United States federal government, listing the telephone numbers of individuals and families who have requested that telemarketers not contact them.

Telephone directory

telephone directoryphone booktelephone directories
Names may also be purchased from another company's consumer database or obtained from a telephone directory or another public list.
Efforts to create cellular directories have met stiff opposition from several fronts, including those who seek to avoid telemarketers.

Sales

salessalesmansale
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.
Inside sales generally involves attempting to close business primarily over the phone via telemarketing, while outside sales (or "field" sales) will usually involve initial phone work to book sales calls at the potential buyer's location to attempt to close the deal in person.

Telephone Consumer Protection Act of 1991

Telephone Consumer Protection ActTCPA
Telemarketing in the United States of America is restricted at the federal level by the Telephone Consumer Protection Act of 1991 (TCPA) and the FTC's Telemarketing Sales Rule (TSR).
The TCPA restricts telephone solicitations (i.e., telemarketing) and the use of automated telephone equipment.

Direct marketing

direct marketingdirect responsedirect mail
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.
Another common form of direct marketing is telemarketing, in which marketers contact customers by phone.

Cold calling

cold callingcold callcold calls
Cold calling is generally referred to as an over-the-phone process, making it a source of telemarketing, but can also be done in-person by door-to-door salespeople.

Do Not Call Register

In 2007 a Do Not Call Register was established for Australian inbound telephone numbers.
The Australian national Do Not Call Register scheme was set up in Australia to regulate the activities of telemarketers who make unsolicited telephone calls to private individuals or who send unsolicited faxes.

Telephone slamming

telephone slammingslammingslam
Telemarketers marketing telephone companies may participate in telephone slamming, the practice of switching a customer's telephone service without their knowledge or authorization.
In the most common scenario regarding slamming, an employee of a telephone company (usually a telemarketer making outbound calls to prospective clients) would submit an order to change carriers to the local exchange carrier without the approval of the customer.

Nuisance call

nuisance calltelephone harassmentnuisance calls
Common types of nuisance calls include prank calls, telemarketing calls, and silent calls.

Teleblock

Designed for use in telemarketing and outbound call centers, TeleBlock is applied to a subscriber's telephone carrier, provided voice lines, or delivered through their predictive dialing and Customer Relationship Management (CRM) software.

Auto dialer

autodialerauto dialingautomatic calling unit
A recent trend in telemarketing is to use robocalls: automated telephone calls that use both computerized autodialers and computer-delivered pre-recorded messages in a sales pitch.

2002 New Hampshire Senate election phone jamming scandal

2002 New Hampshire Senate election phone jamming scandalJames Tobinjamming Democratic Party lines
The 2002 New Hampshire Senate election phone jamming scandal involved the use of a telemarketing firm hired by that state's Republican Party (NHGOP) for election tampering.

Nature Girl (novel)

Nature GirlNature Girl'' (novel)
Honey Santana becomes irritated by telemarketers and invites a particularly obnoxious one to a phony real estate promotion - which she describes as an eco-tour - in the Ten Thousand Islands in order to teach him a lesson.

PCM, Inc.

PC MallPCM
PCM started in 1987 as a direct market catalog via telemarketing, the Internet, direct marketing, print catalogs, and three retail showrooms.

Social engineering (security)

social engineeringpretextingsocial engineer
His 1984 book, Influence: The Psychology of Persuasion, was based on three "undercover" years applying for and training at used car dealerships, fund-raising organizations, and telemarketing firms to observe real-life situations of persuasion.

Personal selling

personal selling
The sales process can be used in face-to-face encounters and in telemarketing.

Phil Ivey

Phil Ivey
Ivey first began to develop his poker skills by playing against co-workers at a New Brunswick, New Jersey, telemarketing firm in the late 1990s.

Junk fax

junk faxblastfaxing junk fax transmissions
Junk faxes are a form of telemarketing where unsolicited advertisements are sent via fax transmission.

TeleMagic

Originally, the software was sold into the telemarketing marketplace and quickly evolved into mainstream sales applications.