Telemarketing

telemarketertelemarketerstelesalespolitical telemarketingselling conducted over the telephoneTelefonmarketingtelemarketing callstelephonetelephone surveys
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.wikipedia
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Retail

retailerretail storeshop
The two major categories of telemarketing are business-to-business and business-to-consumer.
Mail order from a printed catalogue was invented in 1744 and was common in the late 19th and early 20th centuries. Ordering by telephone was common in the 20th century, either from a catalog, newspaper, television advertisement or a local restaurant menu, for immediate service (especially for pizza delivery), remaining in common use for food orders. Internet shopping – a form of delivery – has eclipsed phone-ordering, and, in several sectors – such as books and music – all other forms of buying. There is increasing competitor pressure to deliver consumer goods – especially those offered online – in a more timely fashion. Large online retailers such as Amazon.com are continually innovating and as of 2015 offer one-hour delivery in certain areas. They are also working with drone technology to provide consumers with more efficient delivery options. Direct marketing, including telemarketing and television shopping channels, are also used to generate telephone orders. started gaining significant market share in developed countries in the 2000s.

Sales

salesmansaleseller
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.
Telemarketing or telesales

Direct marketing

direct responsedirect maildirect response marketing
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.
Another common form of direct marketing is telemarketing, in which marketers contact customers by phone.

Telephone directory

phone booktelephone directorieswhite pages
Names may also be purchased from another company's consumer database or obtained from a telephone directory or another public list.
Efforts to create cellular directories have met stiff opposition from several fronts, including those who seek to avoid telemarketers.

Robocall

robocallsrobo-callrobocalling
A recent trend in telemarketing is to use robocalls: automated telephone calls that use both computerized autodialers and computer-delivered pre-recorded messages in a sales pitch.
Robocalls are often associated with political and telemarketing phone campaigns, but can also be used for public-service or emergency announcements.

National Do Not Call Registry

Do Not CallDo Not Call ListDo-Not-Call (DNC) lists
The U.S. Federal Trade Commission has implemented a National Do Not Call Registry in an attempt to reduce intrusive telemarketing nationwide.
The National Do Not Call Registry is a database maintained by the United States federal government, listing the telephone numbers of individuals and families who have requested that telemarketers not contact them.

Telephone Consumer Protection Act of 1991

Telephone Consumer Protection ActTCPA
Telemarketing in the United States of America is restricted at the federal level by the Telephone Consumer Protection Act of 1991 (TCPA) and the FTC's Telemarketing Sales Rule (TSR).
The TCPA restricts telephone solicitations (i.e., telemarketing) and the use of automated telephone equipment.

Telephone slamming

slammingslam
Telemarketers marketing telephone companies may participate in telephone slamming, the practice of switching a customer's telephone service without their knowledge or authorization.
In the most common scenario regarding slamming, an employee of a telephone company (usually a telemarketer making outbound calls to prospective clients) would submit an order to change carriers to the local exchange carrier without the approval of the customer.

Do Not Call Register

In 2007 a Do Not Call Register was established for Australian inbound telephone numbers.
The Australian national Do Not Call Register scheme was set up in Australia to regulate the activities of telemarketers who make unsolicited telephone calls to private individuals or who send unsolicited faxes.

Call centre

call centercall centerscall centres
Telemarketing may be done from a company office, from a call center, or from home.
Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Cold calling

cold callcold callscold-calling
Cold calling
Generally, it is referred as an over-the-phone process, making it a source of telemarketing, but can also be done in-person by door-to-door salespeople.

Teleblock

Teleblock
Designed for use in telemarketing and outbound call centers, TeleBlock is applied to a subscriber's telephone carrier, provided voice lines, or delivered through their predictive dialing and Customer Relationship Management (CRM) software.

Nuisance call

telephone harassmentcallsnuisance calls
Nuisance call
Common types of nuisance calls include prank calls, telemarketing calls, and silent calls.

Auto dialer

autodialerAuto dialingADAD
A recent trend in telemarketing is to use robocalls: automated telephone calls that use both computerized autodialers and computer-delivered pre-recorded messages in a sales pitch.
Telemarketing

Predictive dialer

predictive dialingpredictive diallerOutbound Dialler (OBD)
Predictive dialer
Telemarketing

Customer

customersclientclientele
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.

Product (business)

productproductsmerchandise
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.

Service (economics)

servicesserviceBusiness Services
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.

Web conferencing

webinarwebinarsonline conferencing
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.

Bell System

BellBell Operating CompaniesBell Telephone
The term telemarketing was first used extensively in the late 1970s to describe Bell System communications which related to new uses for the outbound WATS and inbound Toll-free services.

Wide Area Telephone Service

InWATSWATS WATS lines
The term telemarketing was first used extensively in the late 1970s to describe Bell System communications which related to new uses for the outbound WATS and inbound Toll-free services.

Toll-free telephone number

toll-freetoll-free number800 number
The term telemarketing was first used extensively in the late 1970s to describe Bell System communications which related to new uses for the outbound WATS and inbound Toll-free services.

Switchboard operator

telephone operatoroperatoroperators
The rise of telemarketing can be traced back to the 19th century telephonists, or switchboard operators.

Public switched telephone network

PSTNtelephone networkpublic telephone network
After the shift from public switched telephone network to computer-based electronic switching system, the job of switchboard operators gradually diminished.