Unified communications

Unified CommunicationcommunicationsUCunifUnified Communications Platformunified communications productsunified-communications
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).wikipedia
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Avaya

AT&T Network SystemsAvaya Government SolutionsApplication Server 5300 (AS5300)
Some vendors such as Avaya and Nortel created circuit packs or cards for their PBX systems that could interconnect their communications systems to the IP network. As time went by, Siemens, Alcatel-Lucent, Cisco, Nortel, Avaya, Wildix and Mitel realized the potential for eliminating the traditional PBX or key system and replacing it with a solution based on IP.
Avaya is an American multinational technology company headquartered in Santa Clara, California, that specializes in business communications, specifically unified communications (UC), contact center (CC), and services.

Unify (company)

Siemens Enterprise CommunicationsUnifyUnify GmbH & Co. KG
As time went by, Siemens, Alcatel-Lucent, Cisco, Nortel, Avaya, Wildix and Mitel realized the potential for eliminating the traditional PBX or key system and replacing it with a solution based on IP.
The company provides software-based enterprise unified communications including voice, Web collaboration, video conferencing and contact center, networking product and services.

Voice over IP

VoIPVoice over Internet Protocolvoice-over-IP
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
VoIP allows modern communications technologies (including telephones, smartphones, voice and video conferencing, email, and presence detection) to be consolidated using a single unified communications system.

Elastix

Since March 2008, there are several open source projects with a UC focus such as Druid and Elastix, which are based on Asterisk, a leading open source telephony project.
Elastix is an unified communications server software that brings together IP PBX, email, IM, faxing and collaboration functionality.

Wildix

As time went by, Siemens, Alcatel-Lucent, Cisco, Nortel, Avaya, Wildix and Mitel realized the potential for eliminating the traditional PBX or key system and replacing it with a solution based on IP.
The company creates and develops Unified Communications and CEBP (Communication-Enabled Business Process) applications.

Instant messaging

instant messengerIMinstant message
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Unified messaging

UMS
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
Unified messaging is not to be mistaken for unified communications, although the two share some similarities.

Unified communications management

Unified communications (UC) management is essentially the management of unified communications; it refers to the systems used by enterprise organizations to automate their enterprise communications services and the voice network infrastructure that those services run over (i.e. how they connect to the PSTN).

Unified communications as a service

UCaaSunified communications
There is some debate about whether unified communications hosted on an enterprise's premises is the same thing as unified communications solutions that are hosted by a service provider, or UCaaS (UC as a Service).
Similar to platform as a service (PaaS, where data center capacity is made available to an enterprise on a consumption model from a service provider), with UCaaS, unified communications services can be made available from the cloud to businesses from SMB to enterprise.

Mitel

Mitel NetworksMitel Networks CorporationMitel Corporation
As time went by, Siemens, Alcatel-Lucent, Cisco, Nortel, Avaya, Wildix and Mitel realized the potential for eliminating the traditional PBX or key system and replacing it with a solution based on IP.
In December 2016 the company announced that it will sell its mobility unit for $385 million to Xura and that will focus its business on Unified Communications.

IBM Sametime

Lotus SametimeIBM Lotus SametimeSametime
IBM entered the unified communications marketplace with several products, beginning in 2006 with the updated release of a unified communications middleware platform, IBM Lotus Sametime 7.5, as well as related products and services such as IBM WebSphere Unified Messaging, IBM Global Technology Services - Converged Communications Services, and more.
In 2008 Gartner positioned IBM for the first time as a "leader" in Gartner's Unified Communications Magic Quadrant.

Mobile collaboration

The Unified Communications Interoperability Forum (UCIF), a non-profit alliance of technology vendors states that "one important driver for the growth of UC (unified communications) is mobility and the remote worker. No segment is growing faster than mobile communications, and virtually every smart phone will be equipped with video chat, IM, directory, and other UC features within a few years."

Presence service

Presence
Presence—knowing where intended recipients are, and if they are available, in real time—is a key component of unified communications.
*Unified communications

Marketing

marketermarketedmarketing campaign
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Presence information

presenceonline presencepresence events
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Extension Mobility

Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Videotelephony

videoconferencingvideo conferencingvideo chat
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Fixed–mobile convergence

Fixed Mobile Convergencefixed-mobile convergenceFMC
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Desktop sharing

desktop sharing technologydesktop streamingdesktop-sharing
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Data sharing

data-sharingsharingdata
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Interactive whiteboard

interactive whiteboardselectronic whiteboardDigital Whiteboards
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Call control

software switch technology
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Voicemail

voice mailvoice-mailvoice messaging
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Email

e-mailelectronic maile-mails
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).